Terms and conditions

Please read these Terms and Conditions carefully before using the website operated by Chatri Solar Solutions. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Purchases

If you wish to purchase any product or service made available, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Disclaimer

The information contained on www.chatrisolar.co.za website is for general information purposes only. We assume no responsibility for errors or omissions in the contents on the Service. In no event shall we be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. We reserve the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice. We do not warrant that the website is free of viruses or other harmful components.

Contact Us

For any queries, feel free to contact us at [email protected].

Damages and Issues

We urge you to inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if the wrong item has been delivered. We will promptly evaluate the issue and rectify it.

Exchanges

To ensure you get the product you want, we recommend returning the item you currently have. Once we accept the return, proceed to make a separate purchase for the desired item.

Refunds

Once we have received and inspected your returned item, we will notify you about the approval or rejection of your refund. If approved, a refund will be initiated to your original method of payment within 15 business days.

Kindly note that your bank or credit card company may take some time to process the refund.

If over 15 business days have passed since we approved your return and you still haven’t received your refund, please contact us at [email protected]. We will assist you as promptly as possible.